Refund & Return Policy

Last Updated: September 1, 2026

At Husn O Sehat, we want our customers to have a reliable and convenient shopping experience. Please review the following policy carefully before requesting a return, replacement, or refund.

1. Return Eligibility

A return request should generally be submitted within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused
  • Be unopened
  • Be in its original packaging
  • Have all seals, labels, tags, and accessories intact
  • Be in the same condition in which it was received
  • Include proof of purchase or order details

Returns may be declined if the product has been used, damaged after delivery, altered, or returned without its original packaging.

2. Cosmetics, Skincare & Personal Care Products

For hygiene and safety reasons, cosmetics, skincare, hair care, perfumes, personal care products, and similar items generally cannot be returned once:

  • Opened
  • Used
  • Tested
  • Unsealed
  • Tampered with

An exception may be considered if the product was received damaged, defective, incorrect, or significantly different from the order placed.

3. Vitamins & Supplements

For health and safety reasons, vitamins, supplements, nutritional products, and wellness consumables cannot normally be returned after their original seal has been opened or broken.

Products received damaged, incorrectly supplied, expired, or otherwise defective should be reported to us promptly.

4. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A leaking or broken product
  • An incorrect item
  • A defective product
  • An expired product
  • A product with a damaged safety seal upon delivery

please contact us within 48 hours of receiving the order.

We may request:

  • Your order number
  • Photographs of the product
  • Photographs of the packaging
  • A short video showing the issue where necessary

After verification, we may offer an appropriate replacement, exchange, store credit, or refund.

5. Change of Mind

A change-of-mind return may only be accepted when the product remains completely unopened, unused, sealed, and in resalable condition.

Delivery charges and return shipping costs may not be refundable for change-of-mind returns.

Certain products may be excluded from change-of-mind returns due to hygiene, health, safety, or product-specific reasons.

6. Non-Returnable Items

The following may not be eligible for return unless received damaged, defective, or incorrect:

  • Opened cosmetics
  • Used skincare products
  • Opened hair care products
  • Opened perfumes or fragrances
  • Opened vitamins and supplements
  • Personal hygiene products
  • Clearance or final-sale products where clearly stated
  • Promotional gifts or free items
  • Products damaged because of misuse or improper storage

7. Return Approval

Please contact Husn O Sehat before sending any product back.

Products returned without prior approval may not be accepted.

Once your request has been reviewed, our team will provide the appropriate return instructions.

8. Refunds

After a returned product is received and inspected, we will notify you regarding the outcome of your request.

If approved, the refund may be processed through:

  • The original payment method, where available
  • Bank transfer
  • Store credit
  • Another mutually agreed method

Processing times may vary depending on the payment provider or financial institution.

9. Delivery Charges

Original delivery charges are generally non-refundable unless:

  • The wrong product was sent
  • The product arrived damaged or defective
  • The issue resulted from an error by Husn O Sehat

For approved change-of-mind returns, the customer may be responsible for return delivery charges.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation.

Once an order has been dispatched, it may need to follow the standard return process.

11. Refused or Unaccepted Deliveries

If a customer refuses an order without a valid reason after it has been dispatched, delivery or return courier charges may be deducted from any applicable refund.

Repeated refusal of confirmed Cash on Delivery orders may affect eligibility for future COD orders.

12. Product Appearance & Packaging

Manufacturers may occasionally update product packaging, labels, colours, or designs.

Minor packaging differences that do not affect the authenticity, quantity, or intended product may not qualify as an incorrect item.

13. Promotional & Discounted Products

Products purchased during promotions or sales remain subject to this policy unless they are specifically marked as Final Sale or Non-Returnable at the time of purchase.

Refunds for discounted products will be based on the actual amount paid.

14. Exchanges

Where possible, an eligible product may be exchanged for another product.

If there is a price difference, the customer may be required to pay the difference before dispatch.

Exchange availability depends on stock.

15. Contact Us

For returns, refunds, damaged orders, or other assistance, please contact us through the customer support details listed on our website.

Please provide your order number when contacting our team so we can assist you efficiently.

Husn O Sehat
Beauty. Wellness. Confidence.